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Returns and Refunds
There will be no credit given on order price difference, due to price drops. Please select carefully at the time when you place your order.
Returns for credit will only be accepted within 7 days of you receiving the goods. A restocking fee of 20% of the purchase price will be deducted, depending on the item. Returned goods must be in its original condition and include all the original packaging. Anything which is not sealed must be replaced at the customers expense. This return for refund policy is not applicable for change of mind, and is at the discretion of the Alpha IT Solutions.
NOTE: Custom cables are non returnable - please select carefully. Orders that have reached the "Complete" stage that are no longer required will incur a FLAT $15.00 processing fee. Shipping and handling costs are not refundable. Any incorrect, missing or damaged items received must be reported to Alpha It Solutions within 24 hours of you receiving the delivery. If item(s) received is not what was ordered please do not open the sealed package in which it was sent. Any attempt to use the incorrect item will be deemed to be acceptance by the customer of the item(s) as a satisfactory substitute for the one that was ordered and no further claim can be raised thereafter.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.
You are responsible for the cost of returning the product to our service center.